Effective 19 September 2026
Refund Policy
FreightHall offers a full refund for Premium purchases and subscription renewals when requested within 14 calendar days of the applicable charge.
14-day refund window
You may request a full refund within 14 calendar days after your initial Premium purchase or any Premium subscription renewal. You do not need to provide a reason for the request.
Refunds are returned to the original payment method. The time required for the funds to appear depends on the payment method and financial institution.
Cancellation
A subscription may be cancelled at any time through the subscription-management portal. Cancellation prevents the next renewal and, unless a refund is requested within the 14-day window, Premium access continues until the end of the current paid period.
A completed refund ends the refunded Premium entitlement in accordance with the payment status provided by Paddle.
How to request a refund
Email support@freighthall.com with the FreightHall account email, selected Premium Market and transaction or receipt reference. Do not send card numbers or other payment credentials.
Paddle acts as Merchant of Record and processes refunds and related buyer support. See our Terms and Conditions for the subscription framework.